Frequently Asked Questions

Make sure your artwork follows our minimum upload specifications:

Images must be 300 DPI.

Image must be cropped tight – no outside canvas / artboard blank space.

Image must be the actual print size.

Image must have a transparent background – we print exactly what you upload.

Once your gang sheet or your singular image is created you are ready to fill out the order specifications.

1 – Input the exact measurements in the width input field and the length input field. Pricing will be calculated accordingly.

2 – At the total quantity input, input the number of times you need this specific design to be printed.

3 – Upload your file with the choose file button.

4 – Add to cart

To add a second image – repeat the steps above.  

Please ensure you select DTF or UV depending on which service you would like your image to be.

The image you upload during the order process – IS THE IMAGE we will print.  Officially we DO NOT fix or alter your images unless you pay for artwork services at checkout.  

We require the following image criteria:

1. 300 DPI resolution
2. Actual print size.  (if you want the image to print 10 x 10 @ 300 DPI – the image MUST BE 10 x 10 @ 300 dpi)  Canva users – please note – when you save or export Canva defaults to 96 DPI resolution and therefore makes the image 3 x larger.  If we have to resize yor image (as a courtesy) we are not responsible for any sizing errors.  The onus is on you to provide images that meet our criteria.
3. Cropped canvas / artboard.  (This means NO space from the edge of the image / logo to the outside canvas / artboard edge)  If you do not crop the image tight – our software will include the blank image space as a part of the print.  This will make your image smaller than expectations.
4.  Transparent background.  We must have a .PNG file (NOT a .jpeg).
5. No fades or translucent fills.  Our printing software MAY fill in the fade with white ink.  We cannot guarantee this feature. 

If your image meets our criteria you will receive an excellent quality print.  

Absolutely!

The image we require for perfect DTF prints is .PNG.  

We have the ability to convert the following files: PSD (photoshop), PDF, AI (adobe illustrator), JPG and SVG.

Please send your request to [email protected].

Gang sheets are an excellent solution if you want to print multiple designs on one DTF transfer gang sheet!  

A gang sheet can be any size up to a maximum of 22″ wide x 96″ high.  

What are the advantages of a gang sheet:

1) you do not have to cut off the name of the image for every individual transfer.  The image name prints because the image is printed as a ‘Repeat’.  It takes extra time to cut off the image name.

2) You can fit multiple designs and / or different sizes of the same image on one print page.   Cut and Press.  

Standard turnaround time is 3 business days on all orders. Place your order before 2 pm EST time and it will ship out 3 days from your order date.  This applies to those orders that have perfect artwork files.  See artwork specifications for more detail.

If the artwork does not meet minimum guidelines – we will ship 2-3 days AFTER the day we receive the corrected artwork.

Please plan for production delays for Christmas, Halloween, Valentines Day and Easter.  We experience huge volume and delays may occur.  

Our standard production throughput is generally 3 business days.   

Here is the order process flow timeline:

1) Your order is placed and paid for.  If your order is processed before 2pm – the timeline starts the same day.  If the order is placed after 2 pm – the order is processed the following day. This adds 1 business day to the timeline.

2) Image(s) are checked for order accuracy.  If the images are perfect – the order advances into the production queue.  If the images have issues, the process flow will begin the next business day after the client sends us the correct image.  Please note – we print the images exactly as you upload them.  Therefore, if the image is not the actual expected print size / resolution – we will print it as is.  If the image is not cropped – your image will be printed smaller.  Please read our artwork preparation guide.  We are not responsible for your uploaded artwork.

3) Production will print the image (depending on current demand) 2 business days after the image(s) are placed into the production queue.  Please plan for slight production delays.  Random days have huge order volumes.  This adds printing time.  We cannot control this issue.  Do not place an order on a Monday and expect delivery on Wednesday.  

4) Once your order is checked by Quality Control and packaged, your shipping is scheduled and a tracking number is applied.  Our production facility is in Montreal.  If you are located in Toronto – standard shipping is 1 day.  If you live in Calgary – standard shipping could be 2-3 days.  If you live in Northern BC – standard shipping could be 5+ days.  Once your order leaves our production facility – we have NO CONTROL over UPS and Purolator delivery timelines.  We are not responsible for lost packages and delays.

PLEASE NOTE:  Express shipping DOES NOT mean the order will print quicker.  Production will still be a minimum of 3 business days.  Express shipping only applies to our carriers offering you an expedited delivery timeline.  Example Calgary – if standard shipping is 3 days – expedited MAY be 2 days.  We have no control over the actual shipping timeline offered by UPS or Purolator.

As a rule – we DO NOT offer rush printing services.  Rush orders bump good, repeat clients who have been waiting patiently for their order. 

Having said this – if you have a rush order request – please contact Louis on customer service – [email protected] or 1-877-332-2745.  If we have a lighter production timetable – we will try to accommodate your request.  

DO NOT place your order and then send an email or call customer service indicating the order needs to be a rush.  Your order will be treated as any other order and will be shipped within the current STANDARD production timeline.  

There are no exceptions. 

DTF Transfers must be applied with a heat press. Set your heat press to the following parameters:

• Temperature: 300 F
• Time: 14 seconds
• Pressure: Firm

Cover the film carrier with a piece of parchment paper to avoid the film from sticking to the hot heat platen.

Peel the backing film carrier as soon as the time runs out to release the ink on the garment.